Building a bridge between people and technology
Hi I'm Edson,
I’m a Technology Evangelist passionate about customer service and helping organizations unlock real value from their investment in technology. My journey began at the IT helpdesk, and over the years I’ve grown into a trusted advisor for businesses embracing the cloud, SaaS, and AI. Most recently, I served as a Customer Success Account Manager at Microsoft, where I partnered with clients to align cloud strategies with business goals, build strong relationships, and lead impactful training initiatives.
My expertise goes beyond the Microsoft ecosystem. Alongside Azure, Office 365, Power Platform, SharePoint, and Microsoft Security, I bring hands-on experience with Google Workspace, ITSM systems, and digital content tools, always with a focus on improving customer and user experiences.
I specialize in:
- Maximizing cloud investments with Microsoft and SaaS solutions.
- Driving digital transformation across industries such as manufacturing, retail, and nonprofits.
- Empowering users through training, support, and adoption programs that deliver measurable results.
My mission is simple: remove roadblocks, support people, and make technology work for you. With a mix of technical expertise and a people-first mindset, I ensure teams don’t just adopt new tools, they use them effectively to achieve better outcomes.
Whether you need consulting, training, or IT support strategies, I’m here to help you turn technology into impact.
Edson
Quick Stats
10+
Years of experience in IT & Customer Services Support in several industries.
3.5
Years of Account Management experience.
350+
Users trained in MS 365 adoption.
5
Microsoft Certificates
3
Languages Spoken
Upskilling
AI, PMP, Agile, ITIL
Core Strengths/Skills
Over the years, I’ve learned that technology is only powerful when people can use it effectively. My strengths reflect both sides: deep technical know-how and the ability to connect with people, simplify complexity, and deliver practical outcomes.
Customer Success
Building strong relationships to drive cloud adoption, align with customer goals, and ensure long-term value from technology investments.
IT Support & ITSM
Leveraging ITIL-4 principles to deliver exceptional global support, improve service desk processes, and monitor KPIs to exceed SLAs.
Digital Content Enablement
Leading user training initiatives for large-scale rollouts and developing engaging learning programs to empower users with new tools.
Process Improvement
Identifying and implementing service improvements by analyzing existing workflows and applying Agile and ITIL-4 frameworks
Cloud Technologies
Providing strategic guidance on Microsoft Azure, Office 365, and Dynamics 365 to maximize ROI, ensure compliance, and drive transformation.
Escalation Support
Acting as a key escalation point for high-impact technical and business challenges, ensuring swift and effective resolution.
Certifications
Every certification I pursue is driven by one goal: to translate technology into measurable impact for businesses and users. I hold the following certifications and am currently pursuing my PMP® (Project Management Professional).
Highlight Technical Skills
My technical expertise goes beyond the Microsoft ecosystem. I bring hands-on experience with Google Workspace, ITSM systems, and digital content tools, all with a focus on customer service. I’m passionate about helping users take full advantage of technology in their daily lives, boosting productivity and making their work simpler and more impactful.
Microsoft Stack
CRM System
Google Workspace
ITSM System
Digital Content
Mac & iOS Support
Languages
Technology connects people, and so does language. Being fluent in English, Portuguese, and Spanish helps me build stronger relationships and support teams around the world.
Education
With a background in business and finance, I bring both technical expertise and business insight to my work. I hold a Bachelor of Business Administration (BBA) from the School of Economic Sciences of São Paulo and a Postgraduate Certificate in Accounting & Financial Management from Fundação Armando Álvares Penteado in Brazil.
Let's chat
Whether you have a project in mind, or simply want to connect, feel free to reach out.